Complaints Process

Kennesaw State University (KSU) seeks to resolve concerns and complaints in a fair and prompt manner.  

For academic related concerns, including grade appeals, always begin with the professor. If the matter cannot be resolved directly with the professor, then contact the department chair. If the matter is still unresolved, contact the academic dean of the college.  

All academic matters ultimately fall under the Office of the Provost and Vice President for Academic Affairs. Additional details are available in the Student Handbook and Undergraduate and Graduate catalogs.


Another resource for resolving grievances both internal and external to KSU is the Complaints and Appeals website or directly to the Online Course Complaints & Appeals Form


NC-SARA Complaint Process 

In the unlikely event that a complaint cannot be resolved through the KSU process, online students may file a complaint with their resident state licensing authority.  
If you live outside of Georgia, contact information for your state can be located in the Directory of State Authorization Agencies and Lead Contacts (.pdf) 

More detailed information about the SARA student complaint process can also be found at the following links: 


GNPEC Student Complaint Rules 
GA-SARA Student Complaint Rules 


Complaints should be filed with the SARA State Portal Entity for Georgia, unless you are located in CA or MA. 

Georgia Portal Entity Contact 
Adam Hawk, GA-SARA Coordinator 
Georgia Nonpublic Postsecondary Education Commission (GNPEC) 
2082 East Exchange Place, Suite 220 
Tucker, GA 30084 
(770) 441-3232 
GASARA@gnpec.org 


California 

California Department of Consumer Affairs (DCA) handles complaints for California students who are enrolled via distance education in out-of-state public and private non-profit institutions. The California DCA also oversees the Bureau for Private Postsecondary Education, which handles complaints regarding for profit institutions, and will assist DCA in handling complaints regarding public and private non-profit institutions. 

Massachusetts 

Massachusetts Division of Professional Licensure Office of Private Occupational School Education Current or prospective University of Georgia students with a concern directly related to online learning may call the Office of Online Learning toll free at (844) 842-3894 or submit a complaint via email to online@uga.edu

Complaints that are not resolved after all University avenues have been exhausted may also be filed with the Southern Association of Colleges and Schools Commission on Colleges. 

SACS policies and information for filing a complaint (.pdf)  

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